Terms of Service

1. Acceptance of Terms

By accessing or using any part of the Momofawn services, you accept and agree to be bound by these Terms of Service together with our Privacy Policy, both of which together form the entire agreement between you and Momofawn (Hong Kong) Technology Limited.

These terms apply to all visitors, users and others who access the services. If you use the services on behalf of a company, a retail partner or another organisation, you confirm that you have the authority to bind that organisation to these terms.

We have written these terms in plain and honest language because we believe you should always know what you are agreeing to. The spirit behind every clause is simple, namely, that our services should feel fair and clear to everyone. In the few places where we must protect our business or our community, we have explained why. If anything here feels unclear, we encourage you not to guess and instead to contact our team, who will happily walk you through it.

2. Our Services

Momofawn (Hong Kong) Technology Limited designs the developer Momofawn portfolio of mother and baby technology products. Our services include the parenting companion app, smart nursery devices, feeding and sleep trackers, growth milestone journals, family community programs and retail partner integrations.

The exact features available to you depend on your plan, your region and the products you choose. We may add, change or remove features over time to improve quality, and we will let you know about significant changes where reasonable to do so.

Our services are delivered through a combination of cloud software, physical devices and professional support. Some features work together, for example, a nursery camera that reports into the companion app or a tracker that feeds the weekly summary. These connected experiences are designed to stay in sync so that whatever device you are using, you are always looking at the same trusted picture of your family.

We also provide a range of educational content, community activities and partner offers. These are optional extras that enrich the core experience, and you can use as many or as few of them as you wish. Nothing in these terms prevents you from enjoying the features you have paid for simply because you choose not to take part in something optional.

3. Eligibility

You must be at least eighteen years old, or the age of majority in your country of residence, to create an account and use our products. By using the services you confirm that you meet this requirement.

Our products are intended for use by parents, guardians, caregivers and qualified professionals. If you are using the services to care for a child, you confirm that you are lawfully responsible for that child and that you have the right to provide the information you submit.

If you are accessing the services in a country or region where our products are not offered, you do so at your own discretion and you are responsible for complying with the local laws that apply to you. We may limit access to the services in certain geographic areas if we believe that is necessary to comply with regulations or to protect the safety and reliability of our platform.

4. Accounts and Registration

To use most of our services, you will need to create a Momofawn account. You agree to provide accurate, current and complete information during registration and to keep that information up to date.

You are responsible for safeguarding the password and login details for your account. You accept full responsibility for all activity that occurs under your account. If you believe your account has been compromised, please notify us immediately so we can help secure it.

We may suspend or close accounts that breach these terms or that we have reason to believe present a security risk to other users or to our services.

You agree to keep your contact email and phone number accurate so that we can always reach you with important notices. If you share your account with a family member, you accept responsibility for their use of the account as well. Where accounts are used to care for a shared child, we encourage you to agree together about privacy settings so that everyone who needs information can access it while boundaries stay respected.

5. Acceptable Use

You may use our services only for lawful purposes and in a manner that does not harm other users, our systems or the reputation of Momofawn. When you use the services, you agree not to do any of the following.

• Use the services to break any law or regulation
• Attempt to access another account or shared device without permission
• Introduce malicious code, viruses or harmful software
• Reverse engineer, decompile or attempt to extract source code
• Scrape, copy or redistribute our content without permission
• Harass, threaten or intimidate any other user or employee
• Impersonate another person or misrepresent your affiliation
• Interfere with the normal operation of our infrastructure

We take the safety of our community seriously. If we become aware of behaviour that violates these standards, we may restrict access, suspend accounts or refer matters to the relevant authorities.

We also expect kindness within our community spaces. Parenting is full of different opinions, and respectful disagreement is welcome, but we will not tolerate bullying, hateful speech or the sharing of harmful content. We would rather quietly remove a troublesome post and reach out to the person who posted it than let a community space become uncomfortable for anyone. These standards make the services a safer place for every family who joins us.

6. Intellectual Property

All content, design, software, graphics, logos, trademarks and text associated with the Momofawn brand are the exclusive property of Momofawn (Hong Kong) Technology Limited or its licensors. This includes any materials made available through our applications and website.

We grant you a limited, personal, non-transferable, revocable licence to use our software for your personal family use. This licence does not give you ownership of any part of the software or content. You may not resell, sublicence or commercially exploit any part of the services without our written agreement.

When you share content such as photos or journal entries through certain features, you keep all the rights to that content. We do not claim ownership of the memories you record. By posting them through the services you simply grant us a narrow permission to store, process and display that content so that the relevant feature can work for you. This permission ends when you delete the content or close your account, subject to any recovery or legal retention requirements.

7. Subscriptions and Payments

Some of our products are offered on a subscription or one time purchase basis. Where fees apply, the price and the billing period will be shown clearly before you complete a purchase. We use trusted payment providers to process all transactions securely.

Subscription fees are charged in advance for the relevant billing period. Unless you cancel before the renewal date, your subscription will renew automatically. You can cancel at any time from your account settings, and cancellation takes effect at the end of the current billing period.

All prices shown include any applicable taxes unless stated otherwise. If your payment fails, we will notify you and may pause access until the outstanding amount is settled.

We offer refunds that are fair and easy to understand. For one time purchases, if you contact us within a reasonable period and tell us the product is not what you expected, we will work with you to make it right, which may include a replacement or a refund. For subscriptions, you can cancel at any time, and we do not bill any further renewal once your cancellation takes effect. Where a law in your country requires a longer cooling off period, we will always honour the option that is more generous to you.

8. Disclaimers of Warranty

Except as expressly provided in these terms, the services are provided on an as is and as available basis. To the fullest extent permitted by law, Momofawn (Hong Kong) Technology Limited makes no warranties, whether expressed or implied, about the services.

We do not warrant that the services will be uninterrupted, error free, completely secure or that defects will be corrected. We also do not make any warranty about the accuracy, reliability or completeness of the information provided through our products. Your use of the services is at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so the exclusions above may not apply to you in full. Where any warranty cannot be excluded by law, it is limited to the fullest extent permitted. We always aim to provide products that work beautifully, and our teams work hard to keep them reliable, but no company can promise perfection in every circumstance and every network environment.

9. Limitation of Liability

To the fullest extent permitted by law, Momofawn (Hong Kong) Technology Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the services.

This includes loss of profits, loss of data, loss of goodwill, or any failure of anticipated savings, whether based on contract, tort, negligence or any other legal theory. Our total aggregate liability arising out of or in connection with the services shall not exceed the amount you paid us in the twelve months before the claim arose.

Nothing in these terms limits liability that cannot be limited by applicable law, including liability for fraud, gross negligence or death or personal injury caused by our negligence.

We do not want you to feel that you are taking a big risk by trusting us, because our whole mission is to make the early years easier and calmer. The limits above simply reflect the practical reality that we cannot promise we will be free from every possible harm and that a fair allocation of risk keeps the service affordable and sustainable for everyone. In ordinary situations our team stands behind our products and resolves problems quickly and cheerfully, so we expect formal liability to be rare in practice.

10. No Medical Advice

Our products are designed to support families with gentle tracking and helpful information. They are not a substitute for professional medical, health or childcare advice.

You should never rely solely on our applications to make health decisions about yourself or your child. Always consult a qualified doctor, midwife or healthcare professional for advice on feeding, sleep, development or any medical concern. If you are worried about a child, contact a healthcare professional without delay.

Because every child is different, we deliberately avoid giving firm medical opinions in the app. Instead we present the facts you record and let you, together with your health professionals, reach the right conclusions. This is an important boundary. Recommendations based on general data may not suit your particular child, and it is always safer to discuss any concern with someone who knows your baby and your family personally.

11. Third Party Services

Our services may reference or integrate with third party products and services, including retail partners, app stores and payment providers. We do not control these third parties and are not responsible for their content, availability or practices.

Your use of any third party service may be subject to that party own separate terms and policies. We encourage you to review those terms before using any linked service or external product.

Where a retail partner offers its own warranty, discount or rewards programme alongside our products, that offer is governed by the partner own terms. We work only with partners we trust, but we are not a party to the agreements you make directly with them. If you have a question about a partner programme, the partner is the best first point of contact, and we will always help you find the right door to knock on.

12. Termination

You may stop using our services at any time and close your account from your account settings. We may suspend or terminate your access to the services if you breach these terms, if we are required to do so by law, or if we need to protect the security and integrity of our platform.

Upon termination, your right to use the services ends immediately. Provisions of these terms that by their nature should survive termination, including sections on intellectual property, disclaimers, limitation of liability and governing law, will continue to apply.

We will tell you before we suspend an account unless the law or an urgent safety concern makes that impossible. If your account is closed, we will give you a reasonable opportunity to export or download the memories you have recorded, as long as that is technically possible and permitted by law. Your data is yours, and we would never want to lock you out of your own family history.

13. Changes to These Terms

We may revise these Terms of Service from time to time. When we make material changes, we will update the date at the top of this page and, where practical, notify you through our services or by email.

By continuing to use the services after changes are posted, you accept the revised terms. If you do not agree with any change, you should stop using the services and close your account.

14. Governing Law

These Terms of Service are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. The developer Momofawn operates its business from an office in Hong Kong, where judgement for any dispute shall be enforceable in accordance with applicable law.

Any dispute arising out of these terms shall be resolved through the courts of Hong Kong. This choice of law will not prevent you from relying on consumer protections that cannot be waived under the law of your country of residence.

Before either side goes to court, we encourage a friendly conversation. Many misunderstandings can be resolved with a short email and a listening ear. We promise to consider every concern seriously, and we ask you to give us that same chance before escalating any issue. If a dispute does proceed, this governing law and jurisdiction clause will determine how it is handled.

15. Contact Information

If you have any questions about these Terms of Service, or if you would like to request a change to your account, you can contact our team at any time. We aim to respond to every message promptly and with care.

Contact email: care@momofawn.buzz

Contact phone number: +16088300552

Thank you for choosing Momofawn as a companion for your family. We look forward to growing with you.